Reviews

Great experience. Very honest and straightforward. Martin really looked after us. Very happy with our purchase.

It’s not very often these days that you can expect or indeed receive great customer service. Coles Automotive prove the exception to the rule. I found a car advertised on autotrader being offered for sale by Coles. I contacted them at 8.30 on Thursday 29th August and spoke with Alex who was extremely helpful and informative. I later spoke again with Martin who I understand to be a sales executive at which point we agreed terms and payment method. The only problem for me was collecting the vehicle a 3 hour drive away from where I live. Martin offered to personally deliver the vehicle for me the same day. Good to his word I am now the proud owner of a pristine C Class Mercedes. All this achieved within one working day. A massive shout out to Alex and Martin. Thank you so much for your friendly professionalism. I would have no hesitation in recommending Coles Automotive to anyone thinking of buying a vehicle anytime in the future.

Excellent service as always

Really great and fast help without exploiting emergencies. And all with German language skills. Thank you very much for the immediate help, including organising the tow truck.

Excellent and very friendly service . A very professional business in which you feel you have confidence.Coles Automotive are efficient, friendly and have been using them for a number of years for two vehicles. Never a complaint.

Very helpful and understanding and I totally recommend them.

I have used Coles Automotive to service my car for many years and the work is always excellent. The vehicle is clean and valeted when returned.

Once again superb service from Cole’s Automotive. So useful also having the use of a loan car whilst my cxar was in the workshop

Hi I have used Coles for over 30 years and they have been very helpful with car repairs servicing, advice and coming out to get me once when the RAC were gone take an age to tow me back :) Very friendly company, I have now got my son using them ;)

“Coles have serviced my collection of vehicles for over a decade including sports cars, family 4x4s and the SkyCar (the world’s first road-legal flying car). I have always received a friendly, professional and convenient service from the Coles team and would highly recommend them to others.”

“Coles Automotive has always provided us with a consistently high level of friendly and efficient service. Whether we go to them for routine servicing or emergency repairs, nothing is too much trouble. Their helpful approach has made all the difference: from assisting with recovering vehicles, to carrying out repairs and keeping costs and down-time to a minimum, they’ve proved invaluable in keeping our busy teams on the road. I have no hesitation in recommending them.”

“It does not seem so long ago that a visit to a commercial garage could prove to be an intimidating prospect; testosterone fuelled mechanics practising their patronising, dismissive attitudes, shadowed by their stock in trade ‘girlie’ calendars in often uninviting, grubby surroundings. This proved to be as unappealing to some males who were less than confident in their ability to identify the difference between a crankshank and cylinder head as it was to many women.However, from its glorious location to the friendly, personal welcome from the professional, efficient staff, Coles is the antithesis to the above. As well as having our cars serviced, MoT’d and repaired, we have recently bought, through Coles, replacement vehicles. Their research, advice and guidance has saved us a lot of time, effort and frustration.Throughout the years of dealing with Coles, we have been more than satisfied with the help, care and expertise we have encountered. There is always and element of trust implicit in the buying, selling and maintenance of vehicles.  In the case of Coles, this is not misplaced.”

“I have used Coles for over 20 years and have always received a first-class service. I have found them to be excellent mechanics who are prepared to spend time and effort tracking down those tricky problems, to keep my car in top condition, without spending a fortune. I have complete trust in them. In addition their customer service is second to none. They make things simple and easy and always have time to answer my questions. I have bought two cars from them and found the process to be straightforward and, in fact, enjoyable. When my car was stolen they were really supportive and helped me find and buy a replacement vehicle.”

“Coles have been an important part of keeping my family on the road literally for over 15 years, from A-Z (Alfa – Z3) with many cars in between. A niggling noise or obvious fault is dealt with quickly & professionally. The mechanics smile, the office welcome you and know about engineering, Alex and his team care which is why they have become friends.”

“I have been using Coles for many years for all my family cars. I have found them honest reliable and affordable. They have at times gone beyond the normal service model and helped in times of any vehicle crisis and advice on aspects outside their domain. Although they are busy which is a good thing, they will always fit you in. They will also give you immediate attention should you have an urgent car problem.”

“I can highly recommend Coles. In 30 years of motoring this garage gives by far the best all-round service I have ever received. On each visit the reception staff are exceptional; so helpful, knowledgeable and friendly. The work is always carried out within the promised timescale to a very high standard and a fair price. My car often comes back cleaner than it went in! Their courtesy cars are a God send and they have always gone above and beyond to help keep my cars on the road.”

“Having been a customer of Coles since the early days, I have always received excellent service. They are very reliable and highly reactive to unexpected service issues. Highly recommendable.”

“When we first moved to Sussex 22 years ago, Coles was one of the first places we visited on a tour of ‘people you must know about’ given by a friend. Since then they have looked after all of our cars and vehicle needs: routine servicing, repairs to engines and bodywork, checking over potential purchases, getting them all through MOT – often far from straightforward. Coles manage to deliver a rare combination of professional, high-tech diagnostics and kit with a slightly old-fashioned practical approach to engines and vehicles. They are very good at advising what makes sense (we have quite a stable of clapped out vehicles, which they miraculously keep going safely), so we trust them completely, particularly when it really is time to give up on one.  A couple of times they have gone way beyond the call of duty; once lending me a courtesy van during a week of an epic house move after I had clobbered the exhaust on the largest vehicle I was using fully loaded every day (literally nothing would have been more helpful than that, which took so much stress out of the situation), and more recently re-gassing the air-con on one of our cars at very short notice in the heatwave. Not only fitting me in, but lending me a courtesy car to make it all seamless and as quick as possible.  Dropping off and picking up is always simple and convenient, and the reminders, appointments and communications are managed in the most friendly and efficient way.  I could not recommend Coles more highly – my only regret is when we occasionally have to have something fixed as a main-dealer-only recall or replacement, when we can’t use them.”

“As a family we’ve been using Coles for many years. We have always been very happy with the service we’ve received. We are always met with happy staff both on the phone and in person. We always get an honest and helpful response with any mechanical issues we may have, both big and small. Coles go out of their way to help us keep our vehicles on the road. So much so that I actually went to them to buy my last car!”

“I think we’ve used most of the services that Coles offer, from sourcing a new car to our own specification, through bodywork repairs to regular servicing. At every single stage we have felt part of a family and feel that our relationship with the Coles team is as important to them as it is to us. Trust matters to us, and in Alex and his team we trust!”